Customer Helpdesk
"Been Here Before ? Then jump straight in by clicking the logo!"
Great news ! Our valued clients can now take advantage of our E-Ticket system. Operators will immediately be sent your property enquiries, rental reservations and support questions along with a unique automated tracking number for your request.
Our decision to implement this system means all of our clients can rest assured that we take every single enquiry seriously.
The innovative E-system provides you with a "one-stop-shop" environment and means no emails will ever be missed again; so long as you use the ticket system of course !
Here is a list of categories that are covered by our E-system:
advertising packages, billing, brochures, artwork, business directory, cleaning service, customer feedback, estate agent listings, excursions, FREE webdesign, furniture orders, general advice, general customer service, general support, inspection trips, key holding, legal services, partnerships, property completion services, property enquiries, property management, recommend a friend, registering a property for sale, registering a rental property, sending photos and files, sofia airport pickup/transfer, web hosting, website maintenance, room reservation, rental reservation, holiday bookings.
Important note: If you are using hotmail, yahoo, googlemail or any other free email service please check your spam/junk folders for our automated responses.
Techno Phobia?
Do you hate modern technology ? Do you want to make contact with us but are scared you might break something !! Well dont worry using the EHelpdesk is very easy and below we have made it even simpler by adding screenshots and a reference guide to logging into the system and communicating with us. We hope it helps......
Important note: If you are using hotmail, yahoo, googlemail or any other free email service please check your spam/junk folders for our automated responses.
Step 1
You need to open a new ticket or login to your existing ticket ID.
Click the image for a larger view....
If you have already opened a new ticket previously then you will find the unique ticket ID in the email inbox of your registered email address. You will also be able to click on links with the email you were sent to access your previously opened ticket.
Please try and refrain from open new tickets for discussions regarding the same subject. Thanks.
Step 2
Simply complete all the form fields and hit the "Open New Ticket" button and the automated process will start. You will receive a message into your email inbox with more instructions for your reference.
Step 3
You have succesfully opened a new ticket and you should now check your email inbox.
Step 4
Check your email inbox for that important ticket ID and details of our service level agreement.
Important note: If you are using hotmail, yahoo, googlemail or any other free email service please check your spam/junk folders for our automated responses.
The email will contain information a bit like this below:
-----------------------
A
request for support has been created and assigned ticket #123456. A
representative will follow-up with you as soon as possible. Our
customer service level agreement (SLA) is as follows:
24 hours - acknowledgment of receipt
48 hours - full reponse
72 hours - 100% resolution
You can view this ticket's progress online here:
http://www.showcasebulgaria.co.uk/osticket_1.6.rc4/upload
/view.php?e=youremail@hotmaildomain.com&t=123456.
If
you wish to send additional comments or information regarding this
issue, please don't open a new ticket. Simply login using the link
above and update the ticket.
Do not email
enquiries@showcasebulgaria.co.uk as we will not reply to support emails
sent to this email address. Please continue to use the Helpdesk system.
Thanks
Support Dept
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So that is our EHelpdesk system explained !!
You can now jump straight into the E-system simply by clicking the logo below.
"Customer Service Is Of Paramount Importance"
